Shipping & Delivery Information 2017-01-25T15:53:46+00:00

Shipping Information

Free Standard Shipping

Standard ground shipping is FREE for all orders $100 and over in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive on your doorstep within 3-5 business days.

Custom-made and larger items may take longer to arrive. They include:

Lightweight Wheelchairs

Lightweight Wheelchairs will arrive approximately within 6 business days. Custom Lightweight wheelchairs will take approximately 10 business days to arrive.

Ultra lightweight Wheelchairs

These items will be custom-made specifically for you after you place your order. They will take approximately 2-5 weeks to arrive. Wheelchairs from Invacare, Top End, Sunrise Medical, and TiLite generally take approximately 2-3 weeks to arrive but Colours can take up to 5 weeks.

Lift Chairs

Lift chairs generally take from 5 business days to 4 weeks to arrive depending on options and fabrics and other factors. If the Lift Chair with your specific options is in stock, it will leave the warehouse within 2 business days. Lift chairs with heat and/or massage options will take 3-4 weeks to arrive. Other custom lift chairs such as heavy duty models, can also take up to 4 weeks to arrive.

Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange delivery time when the lift chair arrives in their facility in your area.

Power Wheelchairs

Most standard power wheelchairs leave the warehouse within 1 to 3 business days. Power wheelchairs with non-standard options can take from 1 to 2 weeks to arrive. Smaller power wheelchairs are delivered via UPS or FedEx but full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange delivery time when the lift chair arrives in their facility in your area.

Scooters

Smaller scooters will ship via FedEx or UPS and will usually arrive in 3 to 5 business days. Most medium to full-sized scooters are delivered within 6 to 10 business days. Larger scooters with custom options and accessories such as special seating sizes, etc. will take 1 to 3 weeks to leave the warehouse. Pacesaver scooters are built to order and take approximately 2 weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange delivery time when the lift chair arrives in their facility in your area.

Handcycles

Handcycles are made to order. Depending on manufacturer and options, they take anywhere from 2 to 5 weeks to arrive.


Freight Delivery

Most larger items require freight delivery. They include:

Lift chairs, large scooters, large power wheelchairs, vehicle lifts, patient lifts, beds, standing frames, stair lifts, pool lifts, and some non-folding wheelchairs will arrive via a freight company in 5-7 business days from when they leave the manufacturer.

When an item is shipped via freight carrier, the company will contact you when the item arrives in the freight facility in your area to schedule a specific delivery time.

Overweight and oversize items such as Lift Chairs and Beds require freight and truck delivery.

Please allow up to 8 days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puer to Rico.

Expedited Delivery

We offer expedited shipping at the time of check out. Second Day & Overnight Shipping is available on many items. You can receive an exact rate to your shipping zip code from the Shopping Cart.

 Expedited Shipping Rates

When you added an item to your shopping cart, you can get the rates for expedited shipping on the product by entering your zip code in the Estimate Shipping and Tax section. Please note that the rate provided on the product page is for the base item only and any accessories or options may increase the charges in your Shopping Cart.

 Important Expedited Shipping Information

Requesting expedited shipping will only expedite the delivery time of your products once they are ready to ship but will not shorten the production or processing time. Expedited shipping is available for delivery Monday thru Friday only. Saturday delivery involves additional costs and is not available on all items. Please call us to arrange for a Saturday delivery.

White Glove Delivery

With White Glove Delivery is a premium delivery option available on some items. With White Glove Delivery, your item is delivered into your home with prior appointment, set up and tested, and all packaging materials are removed.

White Glove Delivery is suitable for people who need additional assistance in the delivery of large items or equipment that requires assembly and set up such as lift chairs, scooters, and power chairs. Furthermore, we recommend White Glove Delivery when you purchase products to be delivered to family members or friends who may need assistance getting their product set up and ready for use for them.

White Glove Delivery Details

With White Glove Delivery:

  • Your product will be shipped to a local agent in your area.
  • It will be inspected.
  • You will be contacted to schedule a delivery time.
  • They will deliver the item at the designated time.
  • Unpack it completely
  • Set it up
  • Test it to ensure that everything is functioning properly
  • Remove any packaging materials

White Glove Delivery Cost

White Glove Delivery cost is listed on each product page and varies depending on the item.

White Glove Delivery generally adds 5-7 days to the total delivery time of your item. This time may be extended further in certain remote and rural areas.

This service may not be available in all areas.

Inside Delivery

Inside Delivery is an upgraded delivery option available on some products. With Inside Delivery, your item will be delivered by a freight carrier and brought inside your home. Inside delivery is available for ground level only.

The carrier will contact you directly to schedule a time for delivery.

Lift Chairs Inside Delivery

The freight carrier will not carry your lift chair up any stairs nor will they unpack the lift chair to fit through doors. To be able to use Inside Delivery service, your home must be in ground level and door must be at least 36” wide.Inside Delivery is an upgraded delivery option available on some products. With Inside Delivery, your item will be delivered by a freight carrier and brought inside your home. Inside delivery is available for ground level only.
The carrier will contact you directly to schedule a time for delivery.
Lift Chairs Inside Delivery
The freight carrier will not carry your lift chair up any stairs nor will they unpack the lift chair to fit through doors. To be able to use Inside Delivery service, your home must be in ground level and door must be at least 36” wide.

Please consider White Glove Delivery if your door is not wide enough.

Inside Delivery Cost

Inside Delivery cost differs by product type and brand. They are noted on the product’s information page if available.

Shipping Destination

Hieline ships to US customers only at this time.

Rental services are available to customer in 48 contiguous states. We DO NOT ship to Alaska, Hawaii, or Puerto Rico.

Delivery Time

We ship during the week, Monday through Friday.

Shipping cut off time:

Monday – Thursday: 4:00pm CST
Friday: 1:00pm CST

Many items on our website are not regularly stocked at Hileine. These items are considered Drop Ship.

Drop Ship

These items will be shipped to you directly from the manufacturer. These items generally take about 7-10 days to arrive.