Shipping Information

Thank you for choosing Hieline Mobility Solutions. We offer a range of shipping options to ensure your order arrives in a timely manner. Please review the following shipping information:

Free Standard Shipping

For orders $100 and over in the continental United States, we offer free standard ground shipping. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders are shipped via Federal Express or UPS and typically arrive within 3-5 business days.

Custom-Made and Larger Items

Certain items, such as Lightweight Wheelchairs, Ultra Lightweight Wheelchairs, Lift Chairs, Power Wheelchairs, Scooters, and Handcycles may have different delivery times due to customization or size. Here are the estimated delivery times for these items:

  • Lightweight Wheelchairs: Approximately 6 business days.
  • Custom Lightweight Wheelchairs: Approximately 10 business days.
  • Ultra Lightweight Wheelchairs: Custom-made and can take 2-5 weeks to arrive.
  • Lift Chairs: Delivery times range from 5 business days to 4 weeks, depending on options and fabrics.
  • Power Wheelchairs: Standard power wheelchairs typically ship within 1-3 business days, while non-standard options may take 1-2 weeks.
  • Scooters: Smaller scooters arrive in 3-5 business days, medium to full-sized scooters in 6-10 business days, and larger scooters with custom options may take 1-3 weeks.
  • Handcycles: Made to order, with delivery times ranging from 2-5 weeks.

Freight Delivery

Larger items, including Lift Chairs, Large Scooters, Large Power Wheelchairs, Vehicle Lifts, Patient Lifts, Beds, Standing Frames, Stair Lifts, Pool Lifts, and some non-folding wheelchairs, require freight delivery. These items will typically arrive within 5-7 business days from when they leave the manufacturer. The freight carrier will contact you to schedule a specific delivery time.

Expedited Delivery

We offer expedited shipping options for select items. Second Day & Overnight Shipping can be selected during checkout. Please note that requesting expedited shipping only speeds up the delivery time once the products are ready to ship. Expedited shipping is available for delivery Monday through Friday, excluding Saturdays (additional charges apply).

White Glove Delivery

For an added level of service, we offer White Glove Delivery for certain items. With White Glove Delivery, your item is delivered into your home, set up, and tested. Packaging materials are also removed. Please check individual product pages for White Glove Delivery availability and associated costs.

Inside Delivery

Inside Delivery is available for select products, where the item will be brought inside your home by a freight carrier. This option is suitable for ground-level delivery only. The carrier will contact you directly to schedule a convenient delivery time.

Shipping Destination

Currently, we ship to customers within the United States only. Shipping services are available to customers in the 48 contiguous states. We do not ship to Alaska, Hawaii, or Puerto Rico.

Delivery Time

We ship Monday through Friday. The shipping cut-off times are as follows:

  • Monday to Thursday: 4:00pm CST
  • Friday: 1:00pm CST

Please note that some items may not be regularly stocked and may be considered “Drop Ship.” These items will be shipped to you directly from the manufacturer and generally arrive within 7-10 days.

For any further questions or assistance regarding shipping, please don’t hesitate to contact our customer service team.

Product Sales

Parts and Service

Customer Service

 

Monday          10 AM to 6 PM
Tuesday          10 AM to 6 PM
Wednesday    10 AM to 6 PM
Thursday         10 AM to 6 PM
Friday               10 AM to 6 PM
Saturday          11 AM to 4 PM

1-855-443-5463

1-855-HIELINE        |         1-214-227-2222

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