Specifications

Shipping Specifications

Warranty for Hoyer Classic Lifts

Joerns Healthcare provides a 1-year warranty on Hoyer Classic Lifts, including the HML400, HPL402, and C-HLA models (and variations).

Covered Components
– 1-Year Coverage: Lifter structure (base, mast, boom, suspension cradle), hydraulic pump (manual lifts), electronic control box, and actuator (power lifts).
– 90-Day Coverage: Non-durable components like rubber and plastic parts, painted surfaces, batteries, hand pendants, and casters.

Warranty Terms
– This warranty covers defects in materials and workmanship when used according to provided guidelines.
– Normal wear, misuse, unauthorized repairs, or modifications void the warranty.
– Applies only in the USA and Canada (check with your supplier for international coverage).

Service & Repairs
– Most issues can be addressed with assistance from Joerns Healthcare’s Product Service Department.
– If needed, a Joerns-authorized technician can be dispatched at Joerns’ discretion.

Replacement Parts
– Defective parts may need to be returned at the customer’s expense for inspection before credit or replacement is issued.
– Warranty replacement parts are covered until the original product warranty expires.

For questions or service, contact Joerns Healthcare.

Return Policy

This item is a  non-returnable item.

At Hieline Mobility, your satisfaction is our priority, and we are committed to ensuring you receive the best product for your needs. However, certain items are non-returnable for at least one of the following reasons:

– Custom Manufacturing
Many items are custom-made to your specific requirements. Once production begins, modifications or cancellations are not possible, so please verify all order details before finalizing your purchase.

– Hygiene and Safety Regulations
For hygiene and safety reasons, and in compliance with FDA regulations, custom mobility products cannot be returned, even if unused.

– Final Sale Upon Delivery
Once your product is delivered and any necessary adjustments have been made, the sale is considered final and non-returnable.

Delivery Inspection:
We highly recommend inspecting your product at the time of delivery. If you notice any damage or discrepancies, please refuse the delivery. If the item is delivered without a signature and you later identify any issues, contact Hieline Mobility Customer Service immediately at 1-855-HIELINE.

Thank you for your understanding and for choosing Hieline Mobility.