ZRa Specifications
Frame Material	Titanium or Aluminum (varies by model)
Frame Type	Rigid (Z Series, T Series, Aero Z) or Folding (Aero X, 2GX)
Weight Capacity	265 lbs standard; heavy-duty options available on select models
Seat Width Range	12″ – 20″ (varies by model)
Seat Depth Range	12″ – 20″ (varies by model)
Backrest Options	Adjustable height, angle, and tension upholstery
Footrest Options	Adjustable angle footplates, flip-up footrests (depending on model)
Wheel Options	Rear wheel sizes ranging from 20″ to 26″; multiple caster options
Frame Colors	Multiple colors and finishes available
Upholstery Options	Standard or custom upholstery options available
Approximate Weight	Starting at 13 lbs
Braking Options	Wheel locks, scissor brakes, and various accessible braking systems
Foldable Design	Available on models like Aero X and 2GX
Warranty	5 years on Frame 1 year on Non-Frame Components 90 days on Spare Parts
Accessories	Anti-tip devices seat cushions side guards optional push handles
Compatibility	Customizable to support various seating and accessory

Shipping Information

Warranty Summary for TiLite Wheelchairs

Comprehensive Coverage for TiLite Models

Permobil, Inc. (“Permobil”) provides a warranty on all TiLite manual wheelchairs listed below, covering them against defects in material and workmanship under normal use, maintenance, and care as per the owner’s manual and instructions. This warranty applies specifically to the following TiLite models:
TiLite ZR, TiLite ZRA, TiLite TR, TiLite TRA, TiLite Aero Z, TiLite Aero T, TiLite Aero X, TiLite 2GX, TiLite Pilot, and TiLite Twist.

Please note: Spare and replacement parts are covered under a separate warranty, as well as any ROHO or Comfort Company components included with the wheelchair, which are subject to their own respective warranties.

Warranty Periods

Frame Warranty – 5 Years
Permobil guarantees all TiLite wheelchair frames (including cross-braces and sideguards) for five years against defects in materials and workmanship, provided the product is used by the original purchaser. If a defect is found, Permobil will repair or replace the frame or affected components free of charge.

Non-Frame Components – 1 Year
All other TiLite-manufactured components, such as upholstery and seating, are warranted for one year from the start of the warranty period against defects in material and workmanship.

Spare & Replacement Parts Warranty – 90 Days
Spare parts sold by Permobil and replacement parts used in authorized repairs are warranted for 90 days from shipment.

Warranty Activation and Service

Warranty Period Commencement
The warranty period begins seven days after Permobil ships the wheelchair to the dealer.

Repair or Replacement Process
For warranty service, contact the dealer from whom the wheelchair was purchased. If a defect is discovered, the dealer will obtain a Return Authorization (RA) from Permobil, and the product may be sent to a Permobil service center for repair or replacement.

If your dealer cannot be reached or does not provide satisfactory service, you may contact Permobil directly at (800) 736-0925 or by emailing [email protected].

Limitations and Exclusions

Exclusions:
– The warranty excludes tires, tubes, upholstery, and components subject to normal wear and tear, such as cushions, pads, and grips, unless defects in material or construction are found.
– The warranty may be void if any unauthorized modifications are made, the product is misused, or if the original Permobil serial number tag is removed or altered.

Disclaimer of Damages
Permobil is not liable for indirect, incidental, or consequential damages arising from product defects. In no case shall damages exceed the product’s original purchase price.

Proper Use Requirement
The warranty is valid only when the product is used according to the owner’s manual, with proper maintenance, storage, and care. Permobil cannot guarantee performance or safety in the case of accidents, natural disasters, or extreme impact events.

Return Policy

This item is non-returnable.

At Hieline Mobility, your satisfaction is our priority, and we are committed to ensuring you receive the best product for your needs. However, certain items are non-returnable for at least one of the following reasons:

Custom Manufacturing
Many items are custom-made to your specific requirements. Once production begins, modifications or cancellations are not possible, so please verify all order details before finalizing your purchase.

Hygiene and Safety Regulations
For hygiene and safety reasons, and in compliance with FDA regulations, custom mobility products cannot be returned, even if unused.

Final Sale Upon Delivery
Once your product is delivered and any necessary adjustments have been made, the sale is considered final and non-returnable.

Delivery Inspection:
We highly recommend inspecting your product at the time of delivery. If you notice any damage or discrepancies, please refuse the delivery. If the item is delivered without a signature and you later identify any issues, contact Hieline Mobility Customer Service immediately at 1-855-HIELINE.

Thank you for your understanding and for choosing Hieline Mobility.