Specifications

Shipping Specifications

Warranty Information

Flexabed provides a reliable warranty to ensure customer satisfaction and product durability:

First 12 Months: During the first year of ownership, the mattress can be returned to the factory (freight prepaid) if any defects in materials or workmanship are identified, excluding normal wear and tear. Flexabed will repair, replace, or recondition the mattress at no charge. Return shipping will be freight collect.

Years 2 Through 5: From the second to the fifth year, the mattress or upholstered base can be returned to the factory (freight prepaid) for repair, reconditioning, or replacement for a $100 service fee. Return shipping will be freight collect.

Exclusions:

– This warranty does not cover damage caused by misuse, neglect, or improper handling during transit.
– Any unauthorized modifications or repairs void the warranty.
– Transportation and handling costs are not included, except as specified.

Additional Notes:
Replacement parts are covered for the remainder of the original warranty period. The warranty is transferable and remains valid even if the mattress is sold or given to another user.

For warranty claims or service, please contact Hieline Mobility or Flexabed directly. Proof of purchase and adherence to the product manual may be required.

Return Policy

This item is a  non-returnable item.

At Hieline Mobility, your satisfaction is our priority, and we are committed to ensuring you receive the best product for your needs. However, certain items are non-returnable for at least one of the following reasons:

Custom Manufacturing
Many items are custom-made to your specific requirements. Once production begins, modifications or cancellations are not possible, so please verify all order details before finalizing your purchase.

Hygiene and Safety Regulations
For hygiene and safety reasons, and in compliance with FDA regulations, custom mobility products cannot be returned, even if unused.

Final Sale Upon Delivery
Once your product is delivered and any necessary adjustments have been made, the sale is considered final and non-returnable.

Delivery Inspection:
We highly recommend inspecting your product at the time of delivery. If you notice any damage or discrepancies, please refuse the delivery. If the item is delivered without a signature and you later identify any issues, contact Hieline Mobility Customer Service immediately at 1-855-HIELINE.

Thank you for your understanding and for choosing Hieline Mobility.