ROHO Product Warranty Policy

All ROHO products come with a warranty covering manufacturer defects. Below is an overview of warranty coverage by product type. Please refer to the specific user manual for detailed warranty information.

Warranty Periods by Product Type

– Cushion Cover: 6 months
– Back Support Cover: 6 or 18 months (varies by model)
– LTV Seat Cushion, MOSAIC Cushion, Prodigy, Solid Seat Insert: 12 months
– Foam or Cell Pads for Back Support, Sofflex: 18 months
– Single Compartment Cushion, Single Compartment Sensor Ready Cushion, Hybrid Elite Cushion, AirLITE Cushion, ROHO Mattress System, MINI-MAX Cushion, Commode Seat, Toilet Seat: 24 months
– CONTOUR SELECT Cushion, Hybrid Select Cushion, QUADTRO SELECT Cushion: 36 months
– AGILITY Max Contour Back Support, AGILITY ACTIVE CARBON Back Support, AGILITY ACTIVE ALUMINUM Back Support, AGILITY Hardware: 60 months

If a manufacturing defect is identified, stop using the product immediately. Please note, wear from regular use is not considered a defect. Replacement parts are available through your supplier or retailer.

Warranty Terms

Warranty coverage is void if the product has been modified to interface with other non-compatible products, altered from its original form, or damaged due to improper use.

Warranty Claim Process

To initiate a warranty claim, the original purchaser should contact the supplier, distributor, or retailer from whom the product was purchased. If that provider is unavailable, any authorized Permobil distributor or retailer may assist.

For a warranty replacement, a Return Merchandise Authorization (RMA) must be obtained from Customer Experience. The supplier should provide the original purchase order, sales order, or invoice number for claim verification.