Specifications

Shipping Information

Warranty Information

Comfort Company offers the following warranty coverage for its cushions and accessories, ensuring quality and reliability for long-term use:

Cushion Warranty
5 years on cushion structure

Cover Warranty
6 months on cushion covers

Rigid Insert Board Warranty
24 months (2 years) on rigid inserts if applicable

Warranty Conditions
The warranty is valid only for the original purchaser and is non-transferable.
It covers defects in materials and workmanship under normal use.
The warranty does not cover normal wear and tear, misuse, or damage caused by improper maintenance.

For warranty claims, contact the dealer where you purchased the product, who will assist in obtaining a return authorization (RA) number from Comfort Company if needed.

Return Policy

This item is a  non-returnable item.

At Hieline Mobility, your satisfaction is our priority, and we are committed to ensuring you receive the best product for your needs. However, certain items are non-returnable for at least one of the following reasons:

Custom Manufacturing
Many items are custom-made to your specific requirements. Once production begins, modifications or cancellations are not possible, so please verify all order details before finalizing your purchase.

Hygiene and Safety Regulations
For hygiene and safety reasons, and in compliance with FDA regulations, custom mobility products cannot be returned, even if unused.

Final Sale Upon Delivery
Once your product is delivered and any necessary adjustments have been made, the sale is considered final and non-returnable.

Delivery Inspection:
We highly recommend inspecting your product at the time of delivery. If you notice any damage or discrepancies, please refuse the delivery. If the item is delivered without a signature and you later identify any issues, contact Hieline Mobility Customer Service immediately at 1-855-HIELINE.

Thank you for your understanding and for choosing Hieline Mobility.