ROHO Product Warranty Policy

All ROHO products come with a warranty covering manufacturer defects. Below is an overview of warranty coverage by product type. Please refer to the specific user manual for detailed warranty information.

Warranty Periods by Product Type

– Cushion Cover: 6 months
– Back Support Cover: 6 or 18 months (varies by model)
– LTV Seat Cushion, MOSAIC Cushion, Prodigy, Solid Seat Insert: 12 months
– Foam or Cell Pads for Back Support, Sofflex: 18 months
– Single Compartment Cushion, Single Compartment Sensor Ready Cushion, Hybrid Elite Cushion, AirLITE Cushion, ROHO Mattress System, MINI-MAX Cushion, Commode Seat, Toilet Seat: 24 months
– CONTOUR SELECT Cushion, Hybrid Select Cushion, QUADTRO SELECT Cushion: 36 months
– AGILITY Max Contour Back Support, AGILITY ACTIVE CARBON Back Support, AGILITY ACTIVE ALUMINUM Back Support, AGILITY Hardware: 60 months

If a manufacturing defect is identified, stop using the product immediately. Please note, wear from regular use is not considered a defect. Replacement parts are available through your supplier or retailer.

Warranty Terms

Warranty coverage is void if the product has been modified to interface with other non-compatible products, altered from its original form, or damaged due to improper use.

Warranty Claim Process

To initiate a warranty claim, the original purchaser should contact the supplier, distributor, or retailer from whom the product was purchased. If that provider is unavailable, any authorized Permobil distributor or retailer may assist.

For a warranty replacement, a Return Merchandise Authorization (RMA) must be obtained from Customer Experience. The supplier should provide the original purchase order, sales order, or invoice number for claim verification.

Return Policy

This item is a  non-returnable item.

At Hieline Mobility, your satisfaction is our priority, and we are committed to ensuring you receive the best product for your needs. However, certain items are non-returnable for at least one of the following reasons:

Custom Manufacturing
Many items are custom-made to your specific requirements. Once production begins, modifications or cancellations are not possible, so please verify all order details before finalizing your purchase.

Hygiene and Safety Regulations
For hygiene and safety reasons, and in compliance with FDA regulations, custom mobility products cannot be returned, even if unused.

Final Sale Upon Delivery
Once your product is delivered and any necessary adjustments have been made, the sale is considered final and non-returnable.

Delivery Inspection:
We highly recommend inspecting your product at the time of delivery. If you notice any damage or discrepancies, please refuse the delivery. If the item is delivered without a signature and you later identify any issues, contact Hieline Mobility Customer Service immediately at 1-855-HIELINE.

Thank you for your understanding and for choosing Hieline Mobility.