Warranty Information

EV Rider warranty covers structural components, electronic parts, and spare parts, ensuring peace of mind. Below are the details EV Rider warranty policy:

Three-Year Limited Warranty
Covers structural frame components, including the platform, seat post, and frame, for three (3) years from the date of purchase.

One-Year Limited Warranty
Covers parts and electronic components, including the scooter and charger, for one (1) year from the date of purchase. If found defective, EV Rider will repair or replace the part at its discretion, free of charge.

???? Exclusions
Labor charges are not included. Customers must provide proof of purchase, serial number, and purchase date for warranty claims.

Six-Month Limited Warranty
Covers spare parts, including replacement batteries and chargers, sold separately from the scooter, for six (6) months from the date of purchase.

One-Year Warranty Exceptions
✅ Motor: Noise level increases due to abuse or excessive strain are not covered.
✅ Batteries: Covered for one (1) year, excluding the Stand-N-Ride scooter.

Warranty Service
Warranty service is provided by EV Rider or authorized service facilities. Return Authorization is required before sending faulty parts for repair or replacement. Customers are responsible for transportation costs and shipping damages.

Warranty Exclusions
This warranty applies only to the original purchaser and does not cover:
???? Consumables: Tires, tubes, belts, bulbs, upholstery, seating, motor brushes, fuses, plastic shrouds, and footrest covers.
???? Damage Due to Abuse: Accidents, improper operation, excessive loading, or commercial use.
???? Unauthorized Repairs: Any modifications made without EV Rider’s approval.
???? Battery Wear & Tear: Gradual battery degradation after two (2) months is considered normal and not covered.

Limitations
⚠️ Implied Warranties: Limited to one (1) year from the date of purchase.
⚠️ Exclusions: Consequential damages and incidental costs are not covered.

This warranty ensures that you have reliable support for your EV Rider product. Need assistance? Call 1-855-HIELINE for expert warranty support.

Hieline Mobility Return Policy

At Hieline Mobility, your satisfaction is our priority. To ensure a hassle-free return experience, please review the guidelines below:

Eligibility for Returns
• Items must be brand-new, unused, in original packaging, and include all accessories.
• Returns must be requested within 30 days of delivery.

Restocking & Shipping Fees
• A 20% restocking fee applies to all returns.
• Return shipping costs are the customer’s responsibility.

Non-Returnable Items
• Mattresses and custom-made items tailored to your specifications cannot be returned.
• Items accepted with a signed delivery slip after technician assembly are ineligible for return.

Return Process
• Contact Hieline Mobility to request a Return Authorization (RA).
• Once issued, the item must be returned to the specified address within 15 days.

Refunds
• Refunds will be issued to your original payment method, minus restocking and shipping fees.
• Delivery, service, and cancellation fees are non-refundable.

Need Help?
• For questions or assistance, call our experts at 1-855-HIELINE. We’re here to make your experience seamless!