About Us
Empowering Independence: Our Journey Since 2010
Welcome to Hieline Mobility, your trusted provider of durable medical equipment since 2010. We are committed to enhancing the quality of life through our innovative products and personalized service, carefully designed to meet the individual needs of each customer. Our approach prioritizes long-term satisfaction and relationship-building over short-term outcomes.
We offer a comprehensive range of mobility aids and homecare essentials—from wheelchairs and scooters to hospital beds and bathroom safety equipment—ensuring solutions for both temporary and permanent needs. At Hieline, we embrace flexibility and individual responsibility, allowing us to adapt our services to the unique circumstances of those we serve.
Our business philosophy is centered around exceeding expectations with high-quality, durable solutions. Having served the community since 2010, we continue to uphold our commitment to reliability and customer satisfaction. Join us at Hieline Mobility to experience a customer-centric approach that focuses on your satisfaction and strives to exceed your expectations with every interaction.
Commitment You Can Count On: Our Promise to You
At Hieline Mobility, we are dedicated to upholding our promise of delivering reliable products and exceptional service. Whether you connect with us in person, online, or by phone, you can expect consistent, high-quality service from our knowledgeable team. They are ready to assist you in selecting the perfect product tailored to your needs, ensuring you are well-informed throughout the decision-making process. We are committed to earning your trust as a dependable resource for all your mobility needs, striving to build lasting relationships and exceed your expectations. Join us at Hieline Mobility, where your satisfaction is our passion.
Our Products & Services
Retail Services
Hieline Mobility provides various convenient purchasing options for Home Medical Equipment. Choose from our accessible website, our physical store in Plano, or through direct communication via phone, email, fax, or mail. Our friendly and expert staff is ready to assist you in ensuring a smooth and efficient shopping experience, no matter how you choose to shop with us.
Repair Services
At Hieline Mobility, we offer expert repair services for a variety of equipment, ensuring your mobility aids are always in top condition. Our services cover:
- Mobility Scooters
- Power Wheelchairs
- Lift Chairs
- Patient Lifts
- Beds
Our experienced technicians provide skilled diagnostic and repair services at fixed prices, offering transparency and ease for our customers. For more detailed information, please visit our Repair Services page. Rely on Hieline Mobility for dependable maintenance and repair solutions.
Parts
Hieline Mobility simplifies the process of ordering parts for your equipment. Whether you need parts from any manufacturer, just submit a request, and our team will handle locating the specific part required. For detailed information and to place your order, please visit our Order Parts page. We’re dedicated to ensuring you have seamless access to all necessary parts for your equipment.
Free Lifetime Support & Expert Advice
Hieline Mobility is committed to enhancing your experience with exceptional support and expert advice. Our services are available to everyone, regardless of whether you’ve purchased from us. We offer free technical support to help you make informed decisions and address any issues. With any purchase, you gain access to lifetime technical support from our skilled team, ready to resolve technical issues and ensure seamless operation of your equipment. Trust Hieline Mobility to be your reliable partner, providing expert guidance and support every step of the way.
Ways to Shop
Hieline Mobility provides various channels to suit your needs for home medical equipment and services:
Phone: Fast and direct communication with staff to discuss your needs and find the right solutions.
Online Shopping & Chat: Browse a comprehensive range of equipment from top brands on our website, with live chat support available to provide advice. Email inquiries are also welcome and promptly addressed.
Retail Store: Visit our Plano store for a hands-on shopping experience. Test products before purchase, access brochures, and enjoy free setup for items like scooters and electric wheelchairs. Online order pickup is available.
Mail and Fax: Orders can also be placed by mail or fax, processed with the same efficiency as other methods.
Partnering with Hieline Mobility
At Hieline Mobility, we are continually on the lookout for innovative products that can enhance the quality of life for our customers. If you have a product that aligns with our mission and you believe it deserves a spot on our platform, we invite you to share it with us. Please provide detailed information about your product for our review and consideration. Submissions can be sent directly to care@hieline.com. Join us in our commitment to making daily life more accessible and convenient for those we serve.
Corporate Accounts and Purchase Orders at Hieline Mobility
At Hieline Mobility, we offer streamlined options for government agencies, hospitals, educational institutions, and qualified businesses to purchase mobility products through corporate accounts and purchase orders. Here’s how to engage with us:
Setting Up a Corporate Account:
- You must establish a corporate account to use purchase orders.
- Download and complete the corporate account application from our website or request it via phone.
Placing Orders with Purchase Orders:
- Online: Add items to your cart, select Purchase Order at checkout, and input your PO number. Online entry of your PO number suffices; no need to send a physical copy.
- Offline: Fax, mail, or email your purchase order to us. Ensure it includes all necessary details like vendor and bill-to information, item descriptions, pricing, and taxes.
Purchase Minimums and Discounts:
- A minimum order of $500 is required for purchase orders.
- Volume discounts: 5% off for 5+ items, 10% off for 20+ items.
Payment Terms:
- Standard Net 30 terms apply. Terms exceeding 30 days are not accepted.
For any questions or assistance with setting up accounts and processing orders, our customer support is ready to help via email or phone.
This approach ensures all potential and existing corporate customers understand how to engage with us for their mobility needs effectively.
