About Hieline
We see ourselves in every person we help.
Hieline exists because we believe that helping someone else move freely through life is one of the most worthwhile things you can do. That belief shapes everything, from the products we carry to the way we answer the phone.
Call 1-855-HIELINE
Established 1999 · Serving customers nationwide
"We see beauty in simplicity,
sophistication in human dignity,
and ourselves in others."
When someone calls us to find a lift chair for their mother, or a scooter that will let their father get back to the garden, they are not making a transaction. They are trying to restore something that matters. We understand that. It is why we take the time to get it right.
The people who reach us are often navigating one of the harder seasons of life. A parent who can no longer drive. A spouse recovering from surgery. A person who has spent years taking care of others and now needs help themselves. We treat every call as if it came from our own family, because in many ways it has.
Helping you move at the speed of life is not a slogan. It is a responsibility we take seriously every day.
For caregivers
You are doing something hard.
Many of the people who call us are not buying for themselves. They are a daughter, a son, a spouse, trying to find the right equipment for someone they love. They are navigating specs they have never seen before, spending significant money, and trying to make sure they get it right.
That call matters to us. We slow down for it. Tell us who you are buying for, what they can and cannot manage, and what their daily life looks like. We will help you find what actually fits.
Some things we hear often, and that we can help with right now:
- My parent refuses to use a walker but is falling too often.
- We need something that fits through a narrow doorway.
- My spouse can stand but cannot stay standing long enough to cook.
- We tried one from a big-box store and it broke in three months.
The name
Pronounced HIGH-line. Established 1999.
"Move at the speed of life."
Hie
Old English
To move with haste. To go quickly toward something that matters.
Line
As in airline, busline
A service that carries people and things where they need to go, reliably and without friction.
Hieline
Our promise
A fast, dependable service line for people who need to keep moving. No insurance delays. No runaround. The right equipment, shipped to your door.
How we work
Simple, clear, no surprises.
We are a cash-pay retailer. You see the price, you buy it, it ships. No prior authorizations. No claim forms. No waiting to find out what is covered. For many customers, that is the fastest path to the equipment they need.
We are an authorized dealer for every brand we carry, which means your manufacturer warranty is fully valid. We stand behind every product we sell.
We carry medical-grade equipment from brands with documented parts, trained service networks, and real warranties. When something needs service two years from now, the parts exist and someone knows how to install them. That is a meaningful difference from what you find at a big-box store or on a general marketplace.
- Prices shown are the real price. No hidden fees at checkout.
- Free shipping on most orders to anywhere in the country.
- 30-day returns if the product is not the right fit.
- A person answers when you call. Every time.
Free shipping nationwide
Most orders ship free to your door, anywhere in the country.
Authorized dealer
Every brand we carry, every warranty honored. No grey market.
30-day returns
Not the right fit? Send it back within 30 days, no hassle.
Real people on the phone
Call 1-855-HIELINE. Someone who knows the products picks up.
Dallas-Fort Worth
There is also a store in Plano.
Hieline started in North Texas and we still have a showroom in Plano where you can see the equipment in person. Come in during showroom hours, try what you are considering, and talk to someone face to face.
The Plano location also handles repairs, parts sourcing, and rentals for DFW customers. Walk-ins welcome.
720 F Ave, Ste 101, Plano TX 75074
Mon–Fri 10am–6pm · Sat 12pm–4pm CST
214-227-2222
Ready when you are.
Make your purchase here or call 1-855-HIELINE if you have any questions or need expert advice. We are glad you found us.
