Thank you for choosing Hieline. Every order ships directly from the manufacturer, so this page covers what shipping costs, where we ship, and how long each kind of item takes to arrive.
Shipping rates
These rates apply to the 48 contiguous states and the District of Columbia.
- Orders $500 and over ship free.
- Orders under $500 are a flat $45.
The rate is calculated on your order total and is shown at checkout before you pay. There is no express or overnight option, and we do not ship outside the United States.
Alaska, Hawaii, Puerto Rico and the territories
We do ship to all of them, and freight to these destinations is quoted for each order instead of charged automatically. Email care@hieline.com or call 1-855-HIELINE (1-855-443-5463) with the item you want and your address, and we will come back with the shipping cost before you buy. The same applies to military addresses.
How long it takes
Most items ship in 3 to 5 business days. Larger items and anything made to order take longer, and these are our estimates by category.
- Lightweight wheelchairs: approximately 6 business days.
- Custom lightweight wheelchairs: approximately 10 business days.
- Ultra lightweight wheelchairs: made to order, 2 to 5 weeks.
- Lift chairs: 5 business days to 4 weeks, depending on the options and the fabric.
- Power wheelchairs: standard models typically ship in 1 to 3 business days, and non-standard options take 1 to 2 weeks.
- Scooters: smaller scooters in 3 to 5 business days, medium and full-sized in 6 to 10 business days, and larger scooters with custom options 1 to 3 weeks.
- Handcycles: made to order, 2 to 5 weeks.
Freight delivery
Larger items travel by freight rather than by parcel carrier. That includes lift chairs, large scooters, large power wheelchairs, vehicle lifts, patient lifts, beds, standing frames, stair lifts, pool lifts and some non-folding wheelchairs. These typically arrive within 5 to 7 business days of leaving the manufacturer, and the freight carrier contacts you to schedule a delivery window.
Inside delivery and White Glove delivery
Some items can be upgraded from curbside to inside delivery, where the driver brings it through your front door into the first dry room, or to White Glove delivery, where a two-person team sets it up in the room you choose and takes the packaging away.
Neither upgrade is available on every product. Availability and price are shown on the individual product page, and if a product page does not offer them, we cannot supply them on that item.
When we ship
We ship Monday through Friday. The cut-off is 4:00 PM CST Monday to Thursday and 1:00 PM CST on Friday.
Every Hieline order is drop shipped, which means it leaves the manufacturer's warehouse rather than a warehouse of ours. That is why the delivery estimates above vary by item instead of being a single number.
Returns
Shipping is also part of what a return costs. Return shipping to us is yours to arrange, and the shipping we paid to deliver the item to you is deducted from your refund. See our return policy for the full terms.
For any further questions about shipping, contact our customer service team at 1-855-HIELINE (1-855-443-5463) or email care@hieline.com.
