Cancel before it ships
If your order has not yet left the warehouse, we can cancel it with no charge and issue a full refund. Call us as soon as you decide. Warehouse processing happens quickly on in-stock items and the window to stop a shipment is short.
Cancel after it ships
Once an order has shipped, we cannot stop the delivery. You will need to accept the package and then initiate a return. Return shipping costs apply for cancellations on shipped orders unless the reason is our error or a product defect. See the Returns and Exchanges page for full details.
Made-to-order products
Some lift chairs and seating products are built to order: custom fabric, size, or configuration chosen at purchase. Once a made-to-order item has entered production, cancellation is not possible. If you need to cancel a made-to-order item, call us immediately after placing the order. Production typically begins within 1 to 2 business days and once it starts the order cannot be reversed.
We flag made-to-order items clearly on the product page. If you are not sure whether a product is made to order before purchasing, call us and we will confirm.
Stair lifts
Stair lift orders can be cancelled before a site measurement appointment is scheduled, with a full refund. Once a measurement appointment has occurred and equipment has been ordered or cut to specification, the order is considered custom and cannot be cancelled.
Refund timing on cancellations
Cancellations processed before shipment are refunded within 2 business days. Refunds appear on your card within 3 to 7 business days after we process them, depending on your bank.
