Every Hieline store policy is listed here. Each policy page also lists the others, so you can move between them without coming back to this page.
Shipping and Delivery
Thank you for choosing Hieline. Every order ships directly from the manufacturer, so this page covers what shipping costs, where we ship, and how...
Read the policy →Returns and Exchanges
At Hieline, we understand that sometimes you might need to return or exchange a medical equipment item. We want to make this process as...
Read the policy →Cancellation Policy
Need to cancel an order? The sooner you call, the easier it is. Reach us at 1-855-HIELINE, Mon to Fri 10am to 6pm and...
Read the policy →Warranty and Repairs
Here is how warranty coverage and repairs work on items purchased from Hieline. If you need help with a warranty claim or a repair,...
Read the policy →Low Price Guarantee
At Hieline, we are committed to offering the lowest prices on our products.
Read the policy →Privacy Policy
Who we are Hieline (hieline.com) is a nationwide cash-pay mobility equipment retailer. We sell lift chairs, power wheelchairs, scooters, and related products directly to...
Read the policy →Cookie Policy
This policy explains how Hieline uses cookies on our website and the choices you have.
Read the policy →Terms of Service
Please read this agreement carefully as it contains important information about your rights and obligations, as well as limitations and exclusions that may apply...
Read the policy →Accessibility
Many of the people we serve are seniors and caregivers, so an easy, accessible website is central to what we do. We are committed...
Read the policy →Authorized Dealer Disclosure
What authorized dealer means Hieline is an authorized dealer for every brand we carry. That means we have a direct dealer agreement with the...
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