Help center

How can we help you?

Search our help topics or browse the sections below. If you would rather talk to a person, we are one call away.

Call or text 1-855-HIELINE. We are open Monday to Friday 10am to 6pm and Saturday 12pm to 4pm Central.

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What can we help with?

Orders and Shipping

Delivery times, tracking, order changes, and what to expect after you buy.

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Returns and Exchanges

Start a return online and get your RMA number. We show you what can come back and how refunds work.

Start a return

Warranty and Repairs

Warranty coverage, service questions, and replacement parts.

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Financing and Payment

Accepted payment methods, FSA and HSA cards, and CareCredit financing.

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Policies

Privacy, terms, price match, cancellations, sales tax, and shipping policies in one place.

Learn more Dallas Fort Worth

Local Service in DFW

Rentals, local delivery and setup, repairs, and facility accounts are handled by Hieline Medical.

Visit Hieline Medical

Quick answers

Popular questions

How long does shipping take? What is your return window? Do you offer financing? Is my purchase covered by a warranty? Can I talk to a real person before I buy? Do you deliver and set up equipment locally? Do you charge sales tax? How do I check my order status?

Insurance and reimbursement

We can give you the billing codes for your purchase. A letter of medical necessity comes from your physician. Hieline does not accept insurance or Medicare, and our insurance and Medicare guide explains what to do instead.

Still need help? Talk to a real person.

No scripts and no hold music. Call or text and a real expert will help you decide.

Call 1-855-HIELINE Book a time with an expert

Prefer to text? Message us at 214-227-2222.