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Call or text 1-855-HIELINE. We are open Monday to Friday 10am to 6pm and Saturday 12pm to 4pm Central.

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What can we help with?

Orders and Shipping

Delivery times, tracking, order changes, and what to expect after you buy.

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Returns and Exchanges

How returns work, the timelines involved, and how to start one.

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Warranty and Repairs

Warranty coverage, service questions, and replacement parts.

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Financing and Payment

Accepted payment methods, FSA and HSA cards, and CareCredit financing.

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Policies

Privacy, terms, price match, cancellations, and shipping policies in one place.

Learn more Dallas Fort Worth

Local Service in DFW

Rentals, local delivery and setup, repairs, and facility accounts are handled by Hieline Medical.

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Quick answers

Popular questions

How long does shipping take? What is your return window? Do you offer financing? Is my purchase covered by a warranty? Can I talk to a real person before I buy? Do you deliver and set up equipment locally? How do I check my order status?

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Prefer to text? Message us at 214-227-2222.