Many of the people we serve are seniors and caregivers, so an easy, accessible website is central to what we do. We are committed to making hieline.com usable for everyone, including people who use assistive technology.
Our commitment
We work to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA as a practical standard for how our site should look and behave. Accessibility is an ongoing effort, and we continue to review and improve our pages over time.
What we focus on
- Large, legible type and strong color contrast throughout the site.
- Descriptive alternative text on product images.
- Generous tap targets and a checkout that works cleanly on a phone.
- Clear headings and a layout that works with keyboard navigation and screen readers.
- A phone line that is easy to find and easy to tap on any device.
If you need help
If you have trouble using any part of our website, or you would rather place an order with a person, we are glad to help. Call 1-855-HIELINE (1-855-443-5463) or email care@hieline.com. We are open Monday to Friday, 10 AM to 6 PM CT, and Saturday, 11 AM to 4 PM CT.
Your feedback
We welcome your feedback on the accessibility of our site. If you run into a barrier or have a suggestion, please let us know using the contact details above, and we will do our best to fix it.
