Click to zoomJAY GO Back
Sunrise's soft back: a 1 1/4" foam insert on wide straps you tension to your shape, for back canes 12" to 26" wide. Pick the width, height and cover, and your order carries Sunrise's part number.
A 1 1/4" soft foam back on wide tension-adjustable straps that wrap your chair's back canes with Velcro sleeves.
What stands out
The GO back sits between a sling and a rigid shell. The straps under the foam let you pull the back in where you need support and let it give where you do not, so it suits someone who finds a sling too loose but a hard shell too much. Choose the width from your back canes and the height from how far up your back needs support. The Dartex cover is the easier one to keep clean.
Straight talk
Is it right for you?
A good fit if you
- want a soft back you can shape by adjusting straps
- want a back that fits without tools
- have back canes 12" to 26" wide
Look elsewhere if you
- need the firm side support of a rigid shell back like the J3
- weigh more than 300 lbs. on a back under 22" wide
- want to try it and send it back, because a back support is not returnable
The JAY GO Back is covered by Sunrise Medical's own limited warranty. The coverage we have on record is below.
The owner's manual is the full warranty
The owner's manual for this product has its own warranty section, and that section is the complete statement of what Sunrise Medical covers, for how long, and what falls outside the coverage. Read it before you file a claim. If anything on this page differs from the manual, go by the manual.
Owner's manualThis product cannot be returned
A back support sits against the body, so once it ships it cannot be returned. Measure your back canes before you order and use the build steps above. The warranty is unaffected, so a defect is still covered.
If something goes wrong
Call us first at 1-855-HIELINE. We file the claim with Sunrise Medical for you and get the covered part sorted out rather than handing you a phone number.
Videos
Added at checkout.What does this mean?
This section is how your order reaches you.
Shipping is free on orders of $500 or more and $45 below that, to any address in the 48 continental states. Most items ship in 3 to 7 business days. No carrier quotes an exact date, so treat that as an estimate rather than a promise.
Included.What does this mean?
This section covers what the manufacturer warrants and for how long.
There is nothing to buy here. The full terms are in the Warranty & Return tab on this page.
